I purchased this steamer in Dec 2011 and the part that adjusts the height cracked vertically. I still have my paperwork that was included with the shipment of the steamer, but there was NO info on who the manufacturer is, address,etc. I contacted the seller via email whom I purchased it from (DiscountsJungle) with 3 separate requests over a one month period to send me the manufacturers info including the address so that I can send the steamer back and have it replaced. I have heard nothing from DiscountsJungle.
I am giving the steamer a 3 star review due to my having to get creative to make the steaming experience bearable and the damage to it over such a short period of time.
I personally will avoid purchasing anything from this seller in the future.
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Okay so I used my steamer a few days ago. Worked great and the seller shipped fast. My only complaint thus far is the the instructions were not very clear and I actually had to go on you tube to find out how a particular part worked but I got it put together. Also, it states that this product comes with a one year exchange warranty..there was no receipt in the box nor any form that talked about a warranty. Also, If I send this product back I have to pay for the shipping and saw no return information.I am a little worried and praying that nothing happens with this machine.
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