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I actually bought this product from a local retailer. First, I was told it (the outside portion) would stay cool to the touch. It does not. The handle gets so hot I can't even hold on to it to style my hair. Secondly, when I tried to return it, I was told there are no refunds. I was not informed of this before my purchase. I even asked, "If this does not work for me, I can return it, right?" and was told yes. I have extremely thick, curly hair and do not like to spend time styling it. I thought this would work. Apparently not. By the way, this is the cheapest price I have seen. I wish I had checked here first. I paid $149.00 for my piece of junk. Good luck and buyer beware.PS My local retailer is in a kiosk at Sierra Vista Mall in Sierra Vista, AZ, so if you're local, don't buy anything from the foreign guys in the kiosks!
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