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Obviously, the product in the previous review was defective. No product should ever burn your hands nor should the plastic melt.I've owned this blow dryer for a few years now and I'm about to replace it with a new one. I have very coarse, thick, wavy hair and I blow dry it straight twice a week. This dryer has cut down my dry time from 25 min. to 15 min. I like that you can choose whether you want the heat "warm" or "hot" and from "low" to "high". I always use the hot setting because the hotter it is, the straighter my hair gets.
I haven't had any problems with this dryer until last week when I dropped it, and I heard something get loose. It sounds like it's affecting the fan because it's making a weird noise. I have continued to use it with no problems, but the noise is getting louder and I don't want to take any chances. But I've decided to replace it with the same model because I've been very happy with it.
Also, it's not too heavy, although, like most blow dryers, it's a bit noisy.
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